1 Return Policy

Customers may request a return within 10 days from the date of delivery, subject to the eligibility and return conditions stated in this policy.

Returns may be requested for eligible defective, damaged, incorrect, incomplete or non-defective products.

Return requests must be submitted with the order number and the required photographs or video evidence where applicable.

2 Return Eligibility

To be eligible for a return:

• The return request must be submitted within 10 days of delivery.
• The product should be in its original condition and should not have been unnecessarily modified or damaged.
• The original packaging should be retained wherever applicable.
• All accessories, components, manuals and supplied items should be included.
• Proof of purchase, order number or invoice number must be provided.
• Photos or video of the product may be required for verification.
• For electronic products, reasonable inspection or testing may be required to verify the reported issue.

3 General Returns

Eligible non-defective returns may be accepted within 10 days of delivery, provided the product meets the return eligibility requirements.

• The product must be in resalable condition.
• Original packaging and supplied accessories should be included.
• The product must not have been modified, repaired or damaged by the customer.
• Return shipping charges for non-defective returns may be the responsibility of the customer.

4 Non-Returnable Products

The following products or situations may not be eligible for return:

• Products damaged due to incorrect wiring, incorrect voltage, misuse or negligence.
• Products modified, repaired, dismantled or altered by the customer.
• Customized or specially assembled products made according to customer specifications.
• Products returned without required accessories, components or packaging where applicable.
• Products with physical damage caused after delivery, unless covered by an applicable warranty or legal right.

5 Refund Policy

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of the return and refund.

• If approved, the refund will normally be processed through the original payment method wherever possible.
• Refund processing may take approximately 5–7 business days after approval, depending on the payment provider or bank.
• Any applicable return shipping charges will be handled according to the return reason and the terms of this policy.
• If the return is caused by our error, such as an incorrect product being supplied, or a verified manufacturing defect, applicable return shipping costs may be arranged or reimbursed after verification.

6 Replacement Policy

If a product is defective, damaged during delivery, incorrectly supplied or incomplete, we may offer a replacement subject to verification and product availability.

If the same product is unavailable, we may discuss an alternative resolution with the customer.

Replacement approval does not remove the requirement to submit the return request within the applicable return period, unless otherwise required by applicable law or warranty terms.

7 Return Shipping Charges

• For a verified wrong product, damaged product or manufacturing defect, return shipping may be arranged or reimbursed after verification.
• For an eligible non-defective return, the customer may be responsible for the return shipping cost.
• The customer must pack the product securely to prevent damage during return transit.
• Return shipping arrangements will be communicated after the return request is reviewed and approved.

8 Order Cancellation

Cancellation requests should be submitted as soon as possible before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

Any refund for an approved cancellation will be processed according to the applicable payment and refund procedure.

9 Warranty Support

Products supplied with a specific warranty will be handled according to the warranty terms mentioned on the product page, invoice or warranty document.

Warranty coverage may differ depending on the product and may exclude damage caused by misuse, incorrect connections, over-voltage or unauthorized modifications.